Beginning February 7, 2023, we plan to turn on our multi-factor authentication (MFA) security feature for members logging into online or mobile banking. This multi-step process ensures that you’re the only person that can access your account, even if someone has your password.
Members that are currently enrolled in digital banking simply have to enter their current username and password at the log in screen. A pop-up box will appear and ask for a verification code. As part of the multi-factor authentication process, a verification code will be sent to the email address we have on file for the member. Enter the verification code received in your email and click "Sign In." (It's important to have the correct email address on file to make sure the secure code is being sent to the proper email inbox.)
Once you’ve successfully logged in, select "Remember Device" and you won’t be prompted to authenticate your log in again on that device, unless you erase the device’s history, use a different browser or you need to change your password for security reasons. Please contact us with any questions you may have.
For those that aren't enrolled in digital banking, learn about the enrollment process here.
Why Multi-Factor Authentication?
It's a proactive security measure. Security experts agree that the traditional User ID and password combination has become outdated and could be a security risk. Security questions, such as “What’s your maiden name?” are becoming too “guessable” with social media and the amount of personal information available. Multi-factor authentication adds another layer of protection to safeguard your transactions.
The Importance of Accurate Contact Information
One of the keys to multi-factor authentication is having accurate contact information on file so you can successfully authenticate your log in. If we don’t have your correct email address, you may not be able to log in to online or mobile banking.
Learn more about the Digital Banking platform.