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Digital Banking Upgrade

Lookout Credit Union has moved to a more powerful, more functional, and more joyful digital banking platform! 

DIGITAL BANKING GUIDE 

Your new digital banking experience has arrived!

It’s official: Our new online and mobile banking platform now require new usernames and passwords for existing users as well as new members. View Digital Banking Overview Tutorial 


Tips for Re-Enrolling:

  • Click the "Enroll" button. All members will need to re-enroll in the new system.
  • On the enrollment page, enter your Account Number, Social Security Number, and Date of Birth of the primary account holder. Click "Continue."  (If you do not know your account number, or if you receive "account not accessible" message when enrolling contact the Member Contact Center at 208-235-7100. Account numbers cannot be given through email communication.)
  • Enter a new username and password of your choice. After agreeing to the Terms and Conditions, complete the checkbox process and click "Submit."
  • View Re-Enrollment Video Tutorial 

    Enroll Now  

We've Updated Our App As Well!

Existing users as well as new members will need to download the latest version of our mobile app before logging into their accounts using their mobile device. A small step for such a huge leap in convenience.

Sample Lookout CU App Icon
lookout

  • Uninstall the previous app from your mobile device before installing the new app. Your username and password from the previous site will not work.

App Store  Google

Frequently Asked Questions (FAQs)


Enrollment FAQs


Mobile Banking FAQs


General FAQs


Alert FAQs

  • Will my current online banking/mobile alerts be lost?

    Yes, any alerts created in the previous online banking or mobile app will be lost. It’s simple to set up Alerts in the new platform. See the Digital Banking Guide for complete instructions.

  • When and how will I receive alert notifications?

    Real time alert notifications will be sent to either your email address or cell phone depending on the option you selected when setting up the alert.  If you opted to receive text notifications, your alerts will be sent from 208-235-7100. If you opted to receive email notifications, your alerts will be sent from contactus@lookoutcu.com. If you doubt the authenticity of an alert you receive, verify the alert is one you set up in your digital or mobile banking.


Please Reach Out With Questions

Please reach out to Lookout Credit Union for any questions or issues you may be having when re-enrolling and setting up the new Digital Banking system. Thank you for your patience during this transition period.