Chip & PIN is a very similar technology, except that you use a PIN to complete a purchase instead of a signature. Both chip & PIN and chip & signature offer enhanced security against counterfeiting compared to the traditional magnetic stripe-only Cards.
You may need to update your card information where it is stored for recurring payments, such as online bills and subscriptions. Please update your recurring payment information to ensure that you do not miss a payment.
When you come across a chip-specific merchant terminal, simply insert your EMV card into the slot in the terminal and follow the prompts on the screen. You may still need to sign to authorize the transaction, and as usual you will receive a confirmation receipt.
If the Merchant terminal does not accept chip cards, you or the merchant can still swipe the EMV card in exactly the same way as you do today. You can always follow the prompts on the merchant terminal if you aren’t sure whether you should swipe or insert your Card.
Other issuers and companies may refer to chip cards differently, but all of these are different names for the same technology
The transaction flow with EMV payments is much the same but - with the addition of dynamic authentication and the chip technology - makes EMV transactions more secure:
EMV cards come with advanced security due to the chip technology that makes it difficult for a fraudster to counterfeit. These additional features help protect you when used at participating retailers.
We are moving quickly and aggressively to bring the next generation of secure banking to our members. New rules mandate all financial institutions in the US have this new EMV system in place by December 2015.
There is still time to implement the system but we chose to act now because so many merchant security breaches over the past two years have affected our members. Account security is our number one concern.
Thanks for working with us through these enhancements..
EMV, which stands for Europay, MasterCard and Visa, is a global standard for credit and debit payment cards using embedded microchips. ISU Credit Union's EMV credit and debit cards have an embedded microchip that provides enhanced security features and added protection at payment terminals locally and abroad.
No. You will have to set up your current external transfers again in the new system. Lookout CU doesn't have the ability to verify all the information members have with other institutions, therefore from a security perspective, we will not have the ability to carry these over to the new system.
Yes. All your payee and payment history will carry over into the new digital banking system.
Yes, simply click the plus sign to take you to the Apply for Loan option.
You can make the following type of transfers:
Please see the Digital Banking Guide for complete instructions on how to make transfers.
Before you can transfer money to another Lookout Credit Union Member, you must first set up the person as a “Contact”. For complete instructions on how to do this and make the transfer, please see the Digital Banking Guide.
Before you can transfer money to someone at another financial institution, you must first send that person an invite using by using their email or cell phone number. That person will then have to approve the invitation and provide their account number and financial institution’s routing number. Please see the Digital Banking Guide for instructions on how to transfer money once the invitation has been accepted.
Yes, all members must re-enroll into the new digital banking platform. You may register on a desktop or mobile device using our new app. The good news is you only have to register once. The same username and password will be used on a desktop and on your mobile device. Re-enroll Here
You will need your account number, social security number, and date of birth of the primary account holder.
You should call the Member Contact Center at 208-235-7100 or 888-847-8328.
Absolutely. Please see the Customize the Dashboard section in the Digital Banking Guide to learn how to create a group, edit a group, hide or unhide accounts and rearrange accounts.
Yes. Lookout CU is excited to introduce Zelle® – a fast, safe and easy way to send money to friends, family and other people you trust, regardless of where they bank. Whether you’re paying rent, gifting money, or splitting the cost of a bill, Zelle® has you covered. Learn more about Zelle® here.
iOS and Android devices can be used with the Lookout Credit Union app.
Click the orange plus sign at the bottom or your App, or click the dots next to each of your accounts on the Accounts tab.
No, there is no enrollment process for mobile deposit. Once you are enrolled in digital banking and accepted the Terms and Conditions, you have access to mobile deposit.
Mobile banking works with most prepaid plans; however, we cannot guarantee that your carrier is supported. Message and data rates may apply.
With Mobile Remote Deposit, depositing a check is as simple as taking a photo. Simply snap photos of the front and back of your checks with your iPhone or Android device and make real-time deposits into your Lookout Credit Union account.
Once logged into the app on a iOS or Android device, you will see an icon at the bottom that says Mobile Deposit. Click this button and the module will load. You may select to 1) Make a Deposit, 2) View Deposit History, or 3) View Instructions. The instructions provide a step-by-step walkthrough of the process.
There is no fee to use Lookout Credit Union Mobile Remote Deposit. However, standard wireless carrier data and charges apply; so please make sure you understand the terms of your mobile agreement before using the Mobile Remote Deposit.
You can deposit as many checks as you'd like up to your personalized deposit limit. However, you can only deposit one check at a time.
We recommend you note on the back that it was deposited via MRDC, the date deposited and the confirmation number from the MRDC system. We further recommend you retain the check for 60 days, after which you can destroy it.
Funds have a 2-3 business day hold placed (depending on item) as the check runs through verification processes.
There are several verifications being performed on the check image that may result in errors or warning messages. Follow the prompts that come up in the message and continue.
The software uses Optical Character Recognition (OCR) to verify information on the check. Due to the various ways of writing a date, this field can be problematic. This message is simply asking that you verify the date of the check falls within a certain range. Simply verify the date is correct and proceed.
SavvyMoney will be live for all online and mobile banking members beginning November 18, 2019.
SavvyMoney is the best credit score information service out there if you’re looking to crack the code of credit ratings or learn how the information on your credit reports translates into a score. SavvyMoney will help you cut through the clutter of opinions and sales pitches to get to the facts of how you can use your credit to accomplish your life goals.
Tools offered by SavvyMoney include:
There is no cost to you whatsoever for the SavvyMoney credit score services or products provided by the Credit Union.
No. Checking SavvyMoney is a “soft inquiry,” which does not affect a credit score. Lenders use “hard inquiries” to make decisions about credit worthiness when you apply for loans.
SavvyMoney pulls your credit profile from TransUnion, one of the three major credit reporting bureaus, and uses VantageScore 3.0, a credit scoring model developed collaboratively by the three major credit bureaus: Equifax, Experian, and TransUnion. This model seeks to make score information more uniform between the three bureaus to provide consumers a better picture of their credit health.
No, ISU Credit Union uses its own lending criteria for making loan decisions.
SavvyMoney can help you manage your credit so when it comes time to borrow for a big-ticket purchase—like buying a home, car or paying for college—it provides you a clear picture of your credit health and can help you prepare to qualify for the lowest possible interest rate. You may also see offers on how you can save money on your new and existing loans with ISU Credit Union.
SavvyMoney uses bank level encryption and security measures to keep the data safe and secure. Your personal information is never shared with or sold to a third party.
SavvyMoney makes its best effort to show the most relevant information from a credit report. If you think some of the information is wrong or inaccurate, you can “File a Dispute” with Transunion by clicking on the “Dispute” link within SavvyMoney. If the inaccuracy is verified, Transunion will update your report. We would also suggest you obtain a free credit report from the other bureaus at www.annualcreditreport.com, and then dispute inaccuracies with each bureau individually. Each bureau has its own process for correcting inaccurate information.
No. Lookout Credit Union does not automatically reprice loans using the SavvyMoney score. Your loans are priced from the credit union’s lending criteria at the time of funding.
The credit bureau phone numbers for each of the credit bureaus are listed below:
Nope! This is a completely free tool for ISU Credit Union Members.
For the protection of your account you will need to know your username/email and password to complete the card update on each site.
Yes! End-to-end encryption means no one can access your sensitive information but you.
Once you've completed the updates for your first card you may start the process over again with your second card. You will need to have all the site login information associated with the second card as well.
We've listed the top sites where you might want to update your card. If you don't see the site you would like to update, you may go to the site individually and update it manually. Please send us an email and let us know if you have a site you think we should add to our list.
Yes, the billing address associated with your card will be updated on the sites you select.
None of your personally identifiable information is stored during or upon completion of updating your sites. Your sensitive information is securely and permanently discarded once it is placed on the intended account you have chosen.
Within minutes of entering your information and completing the automatic card updating process, you will receive an email with the status of your account updates. Don't see that email? Make sure to double-check your spam folder.