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FAQs

Chip Cards

  • What's the Difference Between Chip & Signature & Chip & PIN?

    Chip & PIN is a very similar technology, except that you use a PIN to complete a purchase instead of a signature. Both chip & PIN and chip & signature offer enhanced security against counterfeiting compared to the traditional magnetic stripe-only Cards.

  • When My New EMV Card is Activated is there Any Action I Need to Take?

    You may need to update your card information where it is stored for recurring payments, such as online bills and subscriptions. Please update your recurring payment information to ensure that you do not miss a payment.

  • How Do I Use My EMV Card?

    When you come across a chip-specific merchant terminal, simply insert your EMV card into the slot in the terminal and follow the prompts on the screen. You may still need to sign to authorize the transaction, and as usual you will receive a confirmation receipt.

    If the Merchant terminal does not accept chip cards, you or the merchant can still swipe the EMV card in exactly the same way as you do today. You can always follow the prompts on the merchant terminal if you aren’t sure whether you should swipe or insert your Card.

  • Are Chip & Signature, EMV and Smart Chip Different?

    Other issuers and companies may refer to chip cards differently, but all of these are different names for the same technology

  • How Do EMV Payments Work?

    The transaction flow with EMV payments is much the same but - with the addition of dynamic authentication and the chip technology - makes EMV transactions more secure:

    • Card authentication takes place either online by using dynamic encryption or offline by protecting against counterfeit cards.
    • Cardholder verification helps ensure that the person making the payment actually owns the card to protect against lost and stolen cards.
    • Transaction authorization is completed either online with encryption technology or offline by using issuer-determined risk parameters.
  • What Are The Security Benefits of the EMV Chip-Enhanced Cards?

    EMV cards come with advanced security due to the chip technology that makes it difficult for a fraudster to counterfeit. These additional features help protect you when used at participating retailers.

  • Why Has Lookout Switched to EMV Chip-Enhanced Cards?

    We are moving quickly and aggressively to bring the next generation of secure banking to our members. New rules mandate all financial institutions in the US have this new EMV system in place by December 2015. 

    There is still time to implement the system but we chose to act now because so many merchant security breaches over the past two years have affected our members. Account security is our number one concern. 

    Thanks for working with us through these enhancements..

  • What is an EMV Chip-Enhanced Card?

    EMV, which stands for Europay, MasterCard and Visa, is a global standard for credit and debit payment cards using embedded microchips. ISU Credit Union's EMV credit and debit cards have an embedded microchip that provides enhanced security features and added protection at payment terminals locally and abroad.

Online Banking

General FAQs

Enrollment FAQs

Mobile Banking FAQs

Mobile Deposit

  • What is Mobile Remote Deposit?

    With Mobile Remote Deposit, depositing a check is as simple as taking a photo. Simply snap photos of the front and back of your checks with your iPhone or Android device and make real-time deposits into your Lookout Credit Union account.

  • How do I use Mobile Remote Deposit?

    Once logged into the app on a iOS or Android device, you will see an icon at the bottom that says Mobile Deposit. Click this button and the module will load. You may select to 1) Make a Deposit, 2) View Deposit History, or 3) View Instructions. The instructions provide a step-by-step walkthrough of the process.

  • How much does it cost to use the Mobile Remote Deposit?

    There is no fee to use Lookout Credit Union Mobile Remote Deposit. However, standard wireless carrier data and charges apply; so please make sure you understand the terms of your mobile agreement before using the Mobile Remote Deposit.

  • How many checks can I deposit using the Mobile Remote Deposit?

    You can deposit as many checks as you'd like up to your personalized deposit limit. However, you can only deposit one check at a time.

  • What types of checks cannot be scanned using Mobile Remote Deposit?
    • Checks payable to any person or entity other than the person or entity that owns the account that the check is being deposited into.
    • Checks containing an alteration on the front of the check or item, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn.
    • Checks payable jointly, unless deposited into an account in the name of all payees.
    • Checks previously converted to a substitute check, as defined in Reg. CC.
    • Checks drawn on a financial institution located outside the United States.
    • Checks that are remotely created checks, as defined in Reg. CC.
    • Checks not payable in United States currency.
    • Checks dated more than 6 months prior to the date of deposit.
    • Checks or items prohibited by Credit Union’s current procedures relating to the Services or which are otherwise not acceptable under the terms of your Credit Union account.
    • Checks payable on sight or payable through Drafts, as defined in Reg. CC.
    • Checks with any endorsement on the back other than that specified in this agreement.
    • Checks that have previously been submitted through the Service or through a remote deposit capture service offered at any other financial institution.
    • Checks or items that are drawn or otherwise issued by the U.S. Treasury Department.
    • Checks that are prohibited by the Credit Union's current Membership Agreement with you.
    • Checks that are in violation of any federal or state law, rule, or regulation.

  • What should I do with a check after I deposit it?

    We recommend you note on the back that it was deposited via MRDC, the date deposited and the confirmation number from the MRDC system. We further recommend you retain the check for 60 days, after which you can destroy it.

  • When are funds available that have been deposited through Mobile Remote Deposit?

    Funds have a 2-3 business day hold placed (depending on item) as the check runs through verification processes.

  • I made a deposit but received an error. What do I do?

    There are several verifications being performed on the check image that may result in errors or warning messages. Follow the prompts that come up in the message and continue.

  • I received a message about the date on my check when I tried to upload it.

    The software uses Optical Character Recognition (OCR) to verify information on the check. Due to the various ways of writing a date, this field can be problematic. This message is simply asking that you verify the date of the check falls within a certain range. Simply verify the date is correct and proceed.

SavvyMoney

  • When Can I Start Using SavvyMoney?

    SavvyMoney will be live for all online and mobile banking members beginning November 18, 2019.

  • What is SavvyMoney?

    SavvyMoney is the best credit score information service out there if you’re looking to crack the code of credit ratings or learn how the information on your credit reports translates into a score. SavvyMoney will help you cut through the clutter of opinions and sales pitches to get to the facts of how you can use your credit to accomplish your life goals.

  • How can SavvyMoney help me?

    Tools offered by SavvyMoney include:

    • A free credit score every month with the ability to refresh daily
    • Personalized analysis of each component of your score
    • Clear, simple explanations of factors impacting your score
    • Videos and daily articles from personal finance expert Jean Chatzky
  • Is SavvyMoney really free?

    There is no cost to you whatsoever for the SavvyMoney credit score services or products provided by the Credit Union.

  • Will accessing SavvyMoney impact my credit and potentially lower my credit score?

    No. Checking SavvyMoney is a “soft inquiry,” which does not affect a credit score. Lenders use “hard inquiries” to make decisions about credit worthiness when you apply for loans.

  • How does the SavvyMoney Credit Score differ from other credit scoring offerings?

    SavvyMoney pulls your credit profile from TransUnion, one of the three major credit reporting bureaus, and uses VantageScore 3.0, a credit scoring model developed collaboratively by the three major credit bureaus: Equifax, Experian, and TransUnion. This model seeks to make score information more uniform between the three bureaus to provide consumers a better picture of their credit health.

  • Will ISU Credit Union use SavvyMoney to make loan decisions?

    No, ISU Credit Union uses its own lending criteria for making loan decisions.

  • If ISU Credit Union does not use SavvyMoney to make loan decisions, why do we offer it?

    SavvyMoney can help you manage your credit so when it comes time to borrow for a big-ticket purchase—like buying a home, car or paying for college—it provides you a clear picture of your credit health and can help you prepare to qualify for the lowest possible interest rate. You may also see offers on how you can save money on your new and existing loans with ISU Credit Union.

  • How does SavvyMoney keep my financial information secure?

    SavvyMoney uses bank level encryption and security measures to keep the data safe and secure. Your personal information is never shared with or sold to a third party.

  • What if the information provided by SavvyMoney appears to be wrong or inaccurate?

    SavvyMoney makes its best effort to show the most relevant information from a credit report. If you think some of the information is wrong or inaccurate, you can “File a Dispute” with Transunion by clicking on the “Dispute” link within SavvyMoney. If the inaccuracy is verified, Transunion will update your report. We would also suggest you obtain a free credit report from the other bureaus at www.annualcreditreport.com, and then dispute inaccuracies with each bureau individually. Each bureau has its own process for correcting inaccurate information.

  • Will Lookout Credit Union reprice current loans using my SavvyMoney credit score?

    No. Lookout Credit Union does not automatically reprice loans using the SavvyMoney score. Your loans are priced from the credit union’s lending criteria at the time of funding.

  • How do I get ahold of the credit bureaus if I have questions about my credit?

    The credit bureau phone numbers for each of the credit bureaus are listed below:

    TransUnion

    • TransUnion has one main number to call for all questions 1-800-916-880

    Experian

    • Buying a credit report, Placing a fraud alert on your credit file 1-888-397-3742 or1-888-397-37426 (1-888-EXPERIAN)
    • Question about a recent credit report 1-714-830-7000
    • Question about Experian membership account 1-877-284-7942 (press three)

    Equifax

    • Equifax General inquiries 1-800-465-7166 (press one and then 90)
    • Canceling a product or service (Equifax customers) 1-866-640-2273 Request a copy of your credit report
    • Place a fraud alert on your credit card, Dispute information in your credit report 1-866-349-5191
    • Place, lift or remove a freeze on your credit 1-888-298-0045
    • Dedicated phone line for information on the 2017 data breach 1-866-447-7559